|
| Service System>>Service Commitment |
|
 |
|
|
|
| |
|
|
Initiative service mode:
Initiative service is the most important characteristic in the Kehua service system. Kehua Company always believes, services should not be limited to after-sale service only, instead, they should cover the entire product cycle:
From product design, manufacture, application scheme to after-sale service, Kehua Company always aims to actively realize user desire, such as: Try-out and improvement system for new products, rework system for products with potential problems (recall), provide complete solution for high quality application and product quality appraisal system, etc.
Kehua Company sets up round inspection and return visit system for the users to know about the use of equipment in a timely manner and to actively solve the problems of the users, so as to eliminate malfunctions and potential problems, thus ensuring the safe and stable operation of the equipment.
Flat service frame:
Through 14 years of unremitting efforts, Kehua Company has established more than 30 sales and service stations in different provinces, cities and autonomous regions in the country, providing convenient, active and quick services to the users at all times.
Service stations are all sufficiently authorized to handle service issues and quality problems. Service Center will issue service order in the simplest procedure to handle user complaint in a timely manner.
Kehua has offered the services including on-line support and on-line response, The column of Product Technical Support is set up through the website www.kehua.com. Quite some UPS solutions are also specially designed for different user environment, with Common UPS Problems and On-line Feedback provided as well.
Direct Service Channel:
User may directly request to various service station of Kehua for service support or complaint handling.
Provide detailed technical advisory and reliable solution before product sale, and professional technical support during and after product sale. Besides, such all-around power supply service schemes as equipment installation, round inspection, 3-year warranty, life-long maintenance, etc. will be offered to the users.
UPS technical training at different levels and of multiple aspects will be conducted.
Kehua Company will set up two hot-lines (0592-5160516 and 0592-2896812) for service complaint, to handle user complaint, solve the problems in the shortest time possible, and to feedback the result to the complainant as soon as possible. |
| |
|
|
|
|
|
